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At Goshoppingkart, we don’t joke with quality and our word is our strongest bond. As such, we can vouch for all our genuine products and we guarantee that you will be satisfied with your purchase. Asides that, we have simplified the ordering process and you don't have to worry as we will keep in contact with you at every stage. However, if you are still not satisfied with any of our products, you can still receive a 100% refund as our Ironclad 90 Days Warranty covers you. We believe in giving happiness even after 30 days
How does our Return Policy work?
If you are not TOTALLY SATISFIED with any of the products you purchase from us, you may return them anytime within 90 days after purchase for a full refund or replacement unless otherwise stated on the product page. Please contact us at email@example.com for returns
Once you initiate the return process, we will require a proof of purchase for a refund or replacement (exchange). This is made easier if you provided us with your information at the point of check out as we will typically have your purchase record. However, if that is not available, then you will have to provide a physical receipt.
You are to include your proof of purchase alongside the product(s) you wish to return or exchange in the original delivery package (including any tags, labels, accessories or freebies). Once the returned item is received and inspected, we will reimburse you with the actual purchase price via the same mode of payment which was used to process your order.
Please contact us at firstname.lastname@example.org and include the images of the faulty product(s) if you received any within 3 days of opening the product(s).
Goods Damaged In Transit
You have 3 business days to make a return request after your order’s delivery if you noticed that the delivered items have been damaged in transit. You must contact us at email@example.com within the stipulated period (counting from the day you received the damaged item) and we will make arrangements for the return and either make a replacement or issue you a refund.
Note: Business days are from Mondays to Fridays and they do not include public holidays or weekends.
Product Status Says Delivered in Tracking Page But Did Not Receive The Items
It is possible that due to carrier negligence the product may say it's delivered in the tracking page but you have not received the item. We understand the situation and we are willing to refund but in order to prevent fraud and abuse of refund we will need a police report for the missing item in order to proceed further with the refund process
In order to protect all our customers and ensure that all cases of returns, refunds or exchanges are handled in a satisfactory manner, WE WON’T ACCEPT A RETURN OR EXCHANGE OR REFUND (even if it is within 90 DAYS of purchase) in the following situations:
You can enjoy seamless shopping on Goshoppingkart with our easy returns and refunds!